We’re sorry to see you go—but if you decide to cancel your Best POS services, here’s how to do it properly to avoid any confusion or billing issues.
✅ Step 1: Check Your Contract Terms
Before canceling, check your signed order form or service agreement. Some services may require a minimum term and a notice period (typically 30 days).
If you’re unsure, contact us for clarification at support@bestpos.io.
✅ Step 2: Submit a Cancellation Request
A formal cancellation request is required. You can submit it through email, your WhatsApp group, or by phone — as long as the request is clearly documented by our team.
Preferred Methods: Email or WhatsApp Group Message
📧 Email: support@bestpos.io
📌 Subject Line: Cancellation Request – [Your Business Name]
Please include the following:
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Business name
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Email and phone number on file
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Services you wish to cancel
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Reason for cancellation (optional but appreciated)
Need help? Just reach out — we’ll guide you through it.
✅ Step 3: Wait for Confirmation
Once we receive your cancellation request:
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Our team will respond within 1–2 business days
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You'll receive a confirmation of cancellation along with any final billing details
⚠️ Important: If you don’t receive a confirmation, your subscription may still be active. Please follow up to ensure it has been processed.
✅ Step 4: Final Payment & Access Removal
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You may be billed for your final billing cycle if required by the notice period.
Once your cancellation is processed:
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We will stop providing support and management for the specific services you’ve requested to cancel (e.g., Google Ads, Online Ordering, Website Hosting, Social Media).
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If you are continuing with any services, please make sure to clearly mention that in your cancellation request to avoid interruptions.
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If you need access to any accounts we created or managed, you must request it . We’ll assist where applicable.
⚠️ Reminder: Please clearly specify which services you wish to cancel and which (if any) you intend to continue.
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💬 Need Help or Want to Pause Instead?
Sometimes a temporary pause or downgrade is a better option.
📞 Contact us at support@bestpos.io to explore flexible solutions.
🔒 Important Notes
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Subscriptions auto-renew until formally cancelled.